The Association of Equipment Manufacturers (AEM) and Mize, Inc. (m-ize), a leading provider of smarter customer engagement solutions, have launched Equip Connect – a program to help AEM member companies manage the warranty, support and service needs of their distributors, dealers and end-user customers.
“Currently, each dealership that carries equipment from multiple manufacturers must learn each manufacturer’s interface for submitting warranty claims,” said John R. Somers, AEM director of product management – construction, mining and utility. “AEM selected m-ize as our software partner to provide a common interface that will drive greater efficiency at the dealer level.”
Equip Connect provides a shared hub for manufacturers, distributors, dealers and customers to exchange transaction information such as product registrations, warranty claims, returns (RMA), pre-approvals, payments and supporting data. Under the AEM/m-ize Equip Connect program, AEM members receive a special low subscription price to this cloud-based warranty solution. This allows participant companies to fulfill their business needs without the need for an expensive or lengthy implementation.