John Deere is adding Foresight Intelligence to its stable of construction data solutions to increase dealer efficiencies and customer uptime. The collaboration utilizes Foresight’s Intelligent Alert Triage Center (IATC) and helps John Deere dealers and customers better manage daily machine alerts. IATC enables dealers to easily capture, consolidate and prioritize diagnostic trouble codes, oil sampling results, preventative maintenance alerts and more into one centralized and secure portal.
“Teaming up with Foresight Intelligence allows our dealers to be even more proactive by managing machine health before a customer is aware of an issue,” said Jena Holtberg-Benge, director, John Deere WorkSight. “IATC further enhances the power of John Deere WorkSight and is another tool for our dealers to increase customer uptime and create a sustainable competitive advantage.”
Many John Deere dealers across North America are already utilizing IATC with great results. Advanced analytics make it possible to thoroughly monitor and understand machine health, and uncover trends, such as when a specific type of machine typically fails or when common problems arise among machine populations or in certain applications.
Dealers can track individual and branch performance from ticket statistics and easily identify successful activities and areas for improvement based on real-time data. They can also collaborate across dealerships to rapidly deliver solutions.
“IATC has helped streamline our alert monitoring process and has made us more efficient,” said Steve Deller, product support manager, West Side Tractor. “IATC has given us one portal to monitor and distribute alerts as well as access a host of other diagnostic and machine information that’s helped us to respond quicker to our customer’s needs and create accountability at the branch level.”
“Dealers are realizing measurable results, such as maximized machine uptime, optimized service efficiency and, ultimately, customer loyalty,” said Christine Smith, vice president of operations, Foresight Intelligence “We’re pleased to align with John Deere as an endorsed data solution.”