A new program from Martin Engineering assures customers of accurately sized and professionally installed replacement blades that are matched to their specific application, providing optimum cleaning performance and service life. The company’s exclusive Forever Guarantee specifies that users will experience better cleaning, longer service life and lower cost of ownership.
Martin is able to guarantee product freshness as a result of its custom-designed urethane molding cells, which produce just-in-time manufacturing of its belt cleaners to deliver blades within the shortest possible lead time, without the need to carry aging inventory in its warehouses. The technology is currently in use at Martin business units on three continents, and plans are already set to place the modular work cells in additional manufacturing facilities.
The company is believed to be the only belt cleaner supplier that has designed its own process and equipment to produce molded blades, drastically reducing the lag time between manufacturing and use. The Mr. Blade program eliminates shipping and labor costs by having new blades delivered and installed direct from the factory, with no wasted shelf time.
Also included are regularly-scheduled inspections, adjustment and blade replacement as required on all Martin belt cleaning systems, as well as the company’s 18-point Walk-the-Belt audits emphasizing best practices from the new Foundations for Conveyor Safety book. All services are covered in the blade pricing; no contract required.
As part of the new program, the company will maintain an electronic record of operating conditions on all conveyors using its equipment. This data will be updated regularly, providing management with an operational assessment of vital components, including recommendations for avoiding costly failures and system downtime. Further, MSHA-certified service technicians will adjust, repair or replace the main frame and tensioner of any belt cleaner at no charge, for as long as the customer maintains a “Mr. Blade” service relationship.
Martin delivery vans are designed as mobile business units, with technicians able to electronically enter and update data on each customer system right at the site. With a lifetime record of all belt cleaning equipment, customers will have access to details on the mounting assembly, tensioner and blade wear life, along with total annual cost information for budgeting purposes. Each vehicle will be equipped with the business tools and software to provide quotations on the spot, and all will have credit card transaction capabilities to deliver a convenient customer experience. Currently in development is a rewards program that will award points for every customer purchase, which can be redeemed for discounts on future equipment purchases, Foundations training classes and other merchandise.
Martin Engineering, www.martin-eng.com, 309-852-2384