Atlas Copco Construction Equipment’s product and service training programs help build dealers’ reputations as solution providers and their customers’ satisfaction. The programs are part of the company’s comprehensive training package and include equipment training and demonstrations as well as hands-on service and maintenance training. Atlas Copco offers its training programs to all of its dealers, including those that add new equipment, sales representatives and service employees.
During the product training, attendees develop an in-depth understanding about the equipment through demonstrations and overviews of features and benefits. Afterwards, attendees see how to boost their sales using Atlas Copco’s marketing and sales tools. This portion of the training also covers the in-house financing program. The service training program shows technicians how to troubleshoot operating issues as well as complete in-depth repairs and equipment maintenance for Atlas Copco equipment, including Tier 4 models. In addition to product and service training, dealers also get an overview of Atlas Copco’s Shop Online program, which is a one-stop-shop for placing and tracking parts orders, looking up product information and manuals, and submitting warranty claims.