Terex Washing Systems (TWS) opened a dedicated Centre of Excellence (COE) in Louisville, Ky. Following the appointment of a regional sales and distributor manager in North Amercia last year, coupled with the official launch of the AggreSand 165 in North Carolina in November 2013, demand and enquiries for TWS equipment has reached unprecedented levels, according to the company. To facilitate this growth and ensure a full and dedicated line of support for the TWS distributor network and customers, TWS will now support all machines sales, part sales and service directly from their Louisville, Ky., facility.
TWS Director Sean Loughran commented, “With the fantastic levels of growth we are witnessing across America both in the Aggregates and Recycling segments, establishing a dedicated location in North America to stock machines and parts and to manage our sales and service activity in this region was critical to ensure we continue to provide optimum service and support for our distribution network and end-users. With the COE now fully operational we can react quickly to market demands with on-site stock of TWS most popular machines. In addition, we have a dedicated parts warehouse stocking hundreds of parts to ensure minimal downtime and ultimately ensure our customers operate at maximum productivity. TWS have a team of aftersales technicians available to support our customers and distributors in all areas including applications; service and commissioning to ensure TWS continue to be the number one supplier of choice for all washing equipment in North America.”