Volvo Construction Equipment (Volvo CE) is bolstering its commitment to customer uptime with a new parts distribution center in the Greater Toronto Area, scheduled to open in early 2018. The facility supports Volvo CE’s best-in-class customer experience initiative and allows Volvo dealers to restock both common and business-critical parts faster – a huge advantage for its more than 40 dealer locations across Canada – as the company currently ships parts to Canadian dealers from the United States.
“This new facility is a key step in our journey to be number one in machine uptime in the industry,” said Ken Silverman, vice president, aftermarket and customer solutions, Volvo CE Region Americas. “Today’s customers have an expectation of next-day delivery, and the new distribution center, located near Toronto’s main international airport hub, will improve our lead times and give us the ability to deliver parts anywhere in Canada by early AM the next day.”
This is the latest move in Volvo’s ongoing work to provide industry-best parts delivery. In 2015, it opened a 1-million-sq.-ft. distribution center in Byhalia, Miss., in addition to secondary parts distribution centers in Columbus, Ohio, and Reno, Nev. By improving its distribution footprint with the new 181,000-sq.-ft. parts distribution center in Canada, which replaces a regional parts depot, the company will be able to deliver critical parts to any dealer across Canada in major markets by 8 a.m. the next day after the order is placed.
The center will be operated by Volvo Group Service Market Logistics. In addition to providing parts for Volvo CE dealers, the distribution center will also provide parts for Volvo’s other business areas.